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Billing Policies
The City of Kuna ’s Utility Office is open Monday through Friday from 8 a.m. to 5 p.m. and provides billing services for water, sewer, and trash collection.
Kuna City Code pertaining to Utility Policies
Title 7, Chapter 7 - City Municipal Utilities Billing Code
Rate Structure Changes - Effective January 1, 2022
Meters
Meters are the property of the City of Kuna and are not to be turned on or off except by authorized city employees. Unauthorized connection of a meter is illegal under state law. The city has the right of access to meters whenever necessary.
Paying in Person
You can pay in person at City Hall located at 751 W 4th Street. Payments may be deposited in our night deposit box, located in the parking lot, after 5:00 pm .
Payments by Mail
Payments may be made by mail in the envelope provided with your bill statement. However, mailed payments must reach the City by 5:00 pm on the date due. We do not go by postmark date. All payments should show your account number.
Credit Card Payments
The City of Kuna allows credit card payments over the counter, by telephone at 208-922-5546, and through its website. Payments must be made by adults 18 years of age or older for internet-enabled City services and programs. The City reserves the right to refuse service, terminate or suspend accounts or service, or cancel transactions at any time.
Completion of a payment transaction is contingent upon both the authorization of payment by the applicable credit card company and acceptance of payment by the City. In the event that your credit card payment is unable to be processed, the City will attempt to notify you using the contact information you have provided. In any event, you remain solely responsible for payments due.
eBill
Customers can choose to go paperless! After your new bill is calculated each month, the eBilling/ePay website will send you an email notification alerting you that your bill information is available online. The email contains a link to the eBilling/ePay website, making it easy to access your bill online. You can go to our website and click on the eBilling link to create a user profile and begin receiving your bills electronically. You will need your most recent utility bill for each utility account that you want to receive eBills for.
Irrigation Payments
You can now pay your irrigation online! Just log in as you would to pay your utility bill, and add the irrigation account number to your registration. You can also use express pay (no registration required.) You will just need the account number (no decimal) and the first four characters of the name (last name is first) on the irrigation billing statement.
Annual Irrigation Assessment Information
Refund Policy
The City of Kuna does not refund any electronic payments.